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TERMS & CONDITIONS

WATCHES

We sell both new and pre-owned luxury watches.

New watches may or may not come with original brand warranties, boxes and with all seals intact. Availability and delivery times will be quoted separately for each watch within their listing.

Our pre-owned watches are all second hand/used in varying conditions. All are checked by our in-house specialists and come with a optional 12-24 month warranty (at a additional cost , unless otherwise stated). The watch movement is covered under this warranty however this does not apply to any inappropriate damage caused by mistreatment of your watch. The warranty does not cover damage to bracelets, cases, crystals/glasses, or damage arising from use in water. We do not cover accidental damage or loss. Our The Luxury Souq warranty is not transferable. Where possible we can adjust any bracelets to fit your wrist before postage. Please kindly let us know your wrist size in centimeters or inches and we will make any appropriate changes including any spare links with your watch. We can also obtain additional links although these may be subject to additional costs. All our watches are fully authenticated by our watch specialists before advertisement and all watches are offered in full working condition.

JEWELLERY

We offer jewellery modifications, such as ring resizing although there may be a small charge. We are unable to accept returns on these items which have been specifically modified or for bespoke pieces made on behalf of a client. All 12-month warranty on the jewellery are for authenticity and condition only. Any damage to the jewellery / semi precious / precious stones / modification / replacement etc. done at the end of the buyer will not be covered under warranty.

CERTIFIED SOLITAIRE

All solitaires sold on our platform are / will be certified with GIA / IGI or respective certification agencies before shipping out to the new owner.

FASHION & ACCESSORIES

All fashion products listed on the website come with a complimentary hygiene cleaning and spa before we ship out to the new owner. All 12-month warranty on Fashion items are for Authenticity / defect at the time of shipment only and do not cover damage due to wear and tear at the end of buyer.   

WRITING INSTRUMENTS

All writing instruments listed on the website come with a 12-month warranty for Authenticity & condition and do not cover damage due to wear and tear at the end of buyer.   

ALL THINGS RARE

All items in this category are products found to be Rare and Hard to get. The same is as per internal research and gradation by the team of experts at The Luxury Souq. All 12-month warranty here are for Authenticity & condition and do not cover damage due to wear and tear at the end of buyer.   

All of the images of the products on the site are of the item featured in the listing (unless otherwise stated) and are an accurate representation of condition. We have made every effort to ensure that all of the the colours of the products for sale are accurate and true to the original item. However due to the large number of displays, some slight differences in colour may appear on un-calibrated monitors or screens. All images are copyright The Luxury Souq and are not to be used or reproduced anywhere without express permission from the company.

BUYING FROM THE LUXURY SOUQ

Making a purchase could not be easier. Please browse our catalogue, select the item in which you are interested in, add the item to you’re shopping cart and follow the necessary steps. You can also contact us via phone, WhatsApp or email. Some items will require approval at checkout in which case you will be informed and one of our team will be in touch as soon as possible. We will provide you with the full cost including delivery and you can choose a suitable payment method to confirm the transaction. We are able to spread payments using EASY EMI plan completely provided and financed by The Luxury Souq. In addition, clients can opt for EMI through respective Credit Cards.

SELLING YOUR ITEMS THROUGH THE LUXURY SOUQ

By submitting your item for sale to or through The Luxury Souq you guarantee that your item is free from finance, theft, and is guaranteed authentic. We reserve the right to have any item checked by experts and reserve the right to return it to you and request full refund should these terms not be met. All payments will be made by The Luxury Souq via bank transfer against a Seller Declaration filled / signed by the seller and attaching at least 1 (ONE) KYC document as per government regulation.

CUSTOMS & LOCAL TAXES

If you are based outside India, you may have to pay import or other taxes, fees or charges applied by customs or other authorities in the country of receipt. While we are not liable for these additional charges and have no control over them, we do encourage clients to research these prior to purchasing items from us. We will make a full value disclosure, where required, on all items sent overseas and this is required to ensure proper insurance cover in sending valuable items. If you are unsure about whether these charges apply, you should contact your local tax or customs office for further information.

CONDITION RATINGS

We rate the condition of all watches, jewellery and handbags as New with Tag, Never Been Used, Mint, Gently Used. This is as per the internal assessment by the team at The Luxury Souq.

PAYMENTS TO THE LUXURY SOUQ

We accept the following payment methods:

PERSONAL CHEQUES

All cheque payments are subject to 5 working days clearance after cheque has been cashed.

BANKERS DRAFTS

All banker’s drafts are subject to 10 working days clearance and authentication.

CARD PAYMENTS

We accept all major credit cards although all payments must be conducted using our secure online payments system. We do not accept credit card payments over the phone. Payments may be subject to a holding period under which circumstance notification will be provided. We have a strict 3D secure rule base that means all your address and passwords must match the card being used. If you have any questions regarding this, please call us to discuss.

DEBIT CARDS

All debit card payments are free from any additional charge.

CREDIT CARDS

We accept all international or foreign credit cards via the online checkout. We can also accept international or foreign credit card payments via chip and pin in store.

CASH ON DELIVERY

Cash on Delivery are available at almost all Pin codes in India; however, we recommend you to check the same with our customer service before placing the order. No Cash on delivery option is available for International shipments. You may check with our team in case of any query on the same.

PAY AT LOCATION 

Clients can choose to pay at our stores and collect the items in person. Such items are not covered with 3 day return period.

WALLET PAYMENTS

We have tie up with all major wallet providers. For any specific query you may contact of customer service team.

INSURANCE

All items are sent fully insured.

DELIVERY TIMES

All products will be dispatched within 3 working days of cleared payment. In case the product is to be secured from a third party, client or collector then the same will be dispatched in 7-9 business days.

ORDER CANCELLATION

We offer all clients the opportunity to return items within 3 days of receipt. A full refund of the purchase price, excluding delivery costs, will be provided as Store Credit Only upon the safe receipt of items in the same condition as supplied. The liability for any damage incurred during transit will remain with the sender and all items dispatched by us will be sent fully insured. We recommend that similar insurance be placed on items when returning them to us. All returns must be communicated with a returns reference obtained and attached prior to an item being sent back.

We specially order watches from our suppliers but in the event of a cancellation more than 24 hours following placing the order we reserve the right to charge INR 10000. This administration charge will be deducted from your deposit. If you have any questions with regard to this at the time of your order, please email or call us to discuss.

COMPLAINTS

For any complaints whatsoever please contact us directly. Your satisfaction is paramount to us and we will endeavor to rectify any problems as quickly as we can.

CONTENT & PRICING INFORMATION

Our quoted suggested retail prices, model numbers, sizes, styles, etc. is correct to the best of our knowledge and we appreciate your feedback should you notice anything incorrect. We will always try to put it right. We regularly update information on www.theluxurysouq.com, and with changing retail prices and precious gemstones / metal values these details are subject to change without notification. All older items/watches have a retail value based on today’s closest equivalent.

Please use our currency converter in the top right corner of the website for currency conversions but note these are subject to confirmation at purchase.

DISCOUNT VOUCHER TERMS & CONDITIONS

All promotional offers, discount vouchers and free gifts are subject to the following terms and conditions:

Promotions only apply to all transactions of INR 10000 or over on www.theluxurysouq.com. The Luxury Souq has the right to end or amend this promotion at anytime without notice. Promotions are governed by Indian law. Promotions are open to worldwide clients aged 18 years or over as at the start date of the relevant promotion, except employees of The Luxury Souq, anyone else professionally associated with the offer or any member of their households. For foreign clients the price will be deducted in INR and converted using our bank rate. Promotions are as stated, are non-transferable, no cash alternative will be offered and no change will be given. The offer only applies to products held in stock. Items must be purchased at advertised price and discount voucher will be applied to this. Promotions are not available to be used in conjunction with any other offer, promotion or discount and are subject to availability. The offer does not cover external factors such as additional warranty, shipping, insurance, & any surcharges.

Items sold on commission via www.theluxurysouq.com are excluded from the offer unless the specified offer is accepted by the consignee. The offer does not extend to any item already purchased. The Luxury Souq decision in relation to any aspect of the promotion is final and binding. Codes are only valid for one time use only. You will be required to present your voucher if paying in store. Online purchases will require the discount voucher code to be entered at checkout. By entering a Promotion or prize draw, you also consent to us using your data in accordance with our privacy policy. We do not accept responsibility for the product not being available at the time of selecting, or for entries not accepted due to incomplete or missing data and or failure to meet the conditions set out within these terms & conditions.

Returns of items on offer are subject to standard terms and conditions. The cost of the promotion will be deducted from any refund given if the promotional gift is not returned with the full price item.

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